Shipping policy

At Atelier & Co., we proudly ship our gowns worldwide.

Processing Time

As each gown is made to order, production typically takes anywhere between 3–65 business days, depending on the design. Once your order has been completed and passed our quality inspection, it will be carefully packaged and dispatched.

Shipping Methods

We ship all international orders via Aramex, providing reliable worldwide delivery with tracking.

Shipping Rates

United Arab Emirates: AED 30

GCC Countries: AED 50

Worldwide: AED 100

Shipping charges are calculated at checkout.

Delivery Times

Estimated shipping times after dispatch are:

United Arab Emirates: 3-5 business days

GCC Countries: 3–8 business days

International: 5–10 business days

Please note that these are estimated delivery times and may vary depending on the destination, customs clearance, and courier operations.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number so you can monitor your delivery.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price.

Delivery Information

Please ensure your shipping address and contact details are entered correctly at checkout. Atelier & Co. is not responsible for delays or failed deliveries resulting from incorrect shipping information.

Shipping Delays

While we work closely with our courier partners to ensure timely delivery, Atelier & Co. is not responsible for delays caused by customs inspections, weather conditions, courier disruptions, public holidays, or other circumstances beyond our control.